Join the elites

Preguntas frecuentes

Get reliable information and save time finding the right solution.

Image link

Airport ground transportation reservation

To make a reservation, we offer three options: through this platform, via email, or through WhatsApp. Simply let us know the dates you would like to enjoy our service, and we will be happy to arrange your reservation.

To secure your reservation, we recommend making it at least 2 days in advance.

The payment methods we accept are: electronic transfer and card payments. If you would like more information about the available payment options, please do not hesitate to contact us, we will be happy to assist you.

Image link

Changes or cancellations of reservations

To make changes to your reservation, it's important to notify us at least # days in advance of the scheduled date for your service. This way, we can ensure efficient management and provide you with the best possible service.

To cancel your reservation and obtain a refund, you must do so with # days' notice.

Image link

How can I find my driver?

When you exit the terminal, our driver will be waiting at the designated meeting point.

Terminal 2: WelcomeBar
Terminal 3: Air Margaritaville
Terminal 4: WelcomeBar

So, depending on the terminal where you land, you'll know exactly where to meet our driver to start your transfer without complications.

After landing, the reservations team will contact you via WhatsApp, SMS, or phone call to address any questions and guide you.

The company staff will wear a distinctive uniform with the company logo, as well as a name badge. Additionally, they will have a personalized banner with their name clearly visible.

I would like to be greeted with something special upon my arrival

If you wish to request any exclusive amenities or if your trip is for a special occasion, we would be delighted to assist you. You can make your request to the reservations department, and we will gladly provide you with whatever you desire, for an additional cost.

What happens if my arrival flight is early or delayed?

Of course! Our operators closely track your flight to stay informed and anticipate your arrival. Your comfort and punctuality are our priority.

I think I left my phone in the vehicle

Our operators conduct a thorough inspection of the vehicle before concluding the service, aiming to detect any forgotten items and ensure they are returned to their owner. Their attention ensures that our passengers can retrieve their belongings and enjoy a worry-free travel experience.

It will be a pleasure to asist you

Do you need to clarify your doubts? Don't worry! We're here to provide you with all the answers you need. Our team of experts is ready to address any questions you have.